Frequently Asked Questions
Q: What is included in the venue rental?
A: Our rental packages include exclusive use of the event space, tables and chairs, a state-of-the-art sound system, on-site event coordination, and access to a private bridal or VIP suite. Additional amenities may vary by package
Q: Can I bring my own vendors?
A: Yes! You are welcome to bring your own vendors, wedding planners, photographers & Videographers, florists, DJs, musicians, and decorators. However, Food Catering is provided by Rustic Catering and bartenders from the approved list.
We have a list we can recommend vendors upon request.
Q: Is alcohol allowed at the venue?
A: Alcohol consumption is permitted for events with the proper permits. It must be served by a licensed bartender from the approved list, and only guests of legal drinking age may be served. Unauthorized alcohol distribution is strictly prohibited.
We have a List of Bartenders available upon request.
Q: Are there any noise or time restrictions?
A: Turn up the music and keep the celebration going! Our venue offers the freedom to enjoy your wedding with no noise or time restrictions
Q: What is your cancellation policy?
A: Cancellations made within 60 days of booking the event will receive a full refund, minus the non-refundable reservation fee of $1,000. Cancellations made after 60 days of booking and before 3 months prior of the event will receive a 50 percent refund of the amount paid, minus the non-refundable reservation fee of $1,000. Cancellations made within 3 months of the event will result in forfeiture of all payments made. The Venue Owner reserves the right to cancel the agreement in the event of an emergency, natural disaster, or facility damage, in which case a full refund will be issued.
Q: Do you provide setup and cleanup services?
A: Yes! We understand that every event is unique, and setup can be customized to fit your specific needs. Setup assistance is available for an additional fee, based on the level of service requested. Cleanup responsibilities vary depending on the rental package. Standard cleanup is the renter’s responsibility, but additional cleaning services can be arranged for an extra fee, depending on the size and scope of the event. These services should be scheduled at the time of booking.
Booking&, Payments, Insurance -
All reservations require a signed contract and a $1,000 non-refundable reservation fee, which will be applied to the booking fee. Full payment must be made by the agreed deadlines. Checks will be made payable to Quest Haven Events.
Insurance, Liability & Damages -
The renter is required to provide proof of event liability insurance at least 14 days before the event. The event host is responsible for any damages caused by guests, vendors, or attendees. A $1,000 refundable security deposit is required to cover potential damages or excessive cleaning costs. All trash must be removed, and spaces must be left in reasonable condition.
Capacity Limits -
The number of guests must not exceed the venue’s maximum capacity of 300 to ensure safety and compliance with regulations.
Alcohol &, Beverages -
Alcohol is permitted only with the appropriate permits and must be served responsibly by licensed bartenders to guests of legal drinking age. Unauthorized distribution or sale is strictly prohibited. All alcohol service must adhere to Pennsylvania state law. Licensed bartenders should be selected from the approved list provided by Quest Haven Events.
Smoking&, Fire Policy -
Smoking, including e-cigarettes, is not allowed inside the venue or within 20 feet of any entrance. A designated smoking area is available outside. No open flames, fireworks, or sparklers indoors. Renter is financially responsible for any damage to property, facilities, or equipment.
Catering&, Kitchen Use -
Catering is provided by Rustic Catering exclusively.
Decorations&, Setup -
Restrictions: No nails, screws, tape, or adhesives may be used on walls, floors, or furniture. Candles: Only battery-operated candles are permitted; open flame candles are not allowed. Confetti & Adhesives: Any confetti and adhesives that could damage surfaces are prohibited. Clean-up: The venue must be restored to its original condition following the event.